Infrio Service Detail
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sellable

Retail Customer Inbox + WhatsApp Draft CS

Customer inbox, tickets, internal knowledge, and WhatsApp-style draft replies for human review. Live sending is blocked until approved connection methods exist.

Problem solved: Small businesses need organized customer service without unsafe automated customer sends.

Included sections

  • Inbox conversations
  • Manual message storage
  • Tickets and escalations
  • AI/customer-safe reply drafts
  • Knowledge base
  • Draft/send policy status

Required data

  • Retail Core active
  • Customer service policy
  • Knowledge entries
  • Human reviewer

Activation path

  • Retail Core active
  • Customer service policy configured
  • Knowledge blocks completed
  • External send mode disabled/draft-only

Agent team

  • super_manager — Client Super Manager Placeholder
    Coordinates customer requests and escalates sensitive CS issues.
  • department_manager — Customer Service Manager
    Reviews inbox policy, risky drafts, and escalation workflow.
  • specialist — Customer Experience Agent
    Classifies conversations and prepares context.
  • specialist — WhatsApp Draft Agent
    Creates WhatsApp-style drafts only; never sends.
  • specialist — Complaint/Escalation Agent
    Flags complaints and escalates to manager/Super Manager.
  • reviewer — Knowledge Quality Agent
    Checks knowledge safety and completeness.

Readiness and blockers

Sellable exposure: This service is not publicly sold unless readiness_status is sellable. Current status: sellable. External writes: draft_only.

Internal-ready draft-only CS foundation; customer sends are technically blocked. Phase 13: validated as sellable with quote-required pricing; external writes remain disabled and external methods are readiness/draft-only where applicable.